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Interactive client office

Hardware and software system implementing the business processes of the Bank aimed at attracting customers. The main purpose of the complex is the provision of information and Advisory services and preliminary acceptance of loan applications.



Specifications

dimensions 1410*1410*2050 мм 
screen 22"
keybord theres
touch screen 19"
document scanner theres

Benefits

1. Reducing the cost of rent/payment of staff

2. Confidentiality of communication

3. The effect of the video “eye to eye”

4. Improving service quality by attracting highly qualified professionals.

5. Mobility and efficiency of the installation of the cabin

6. Compact size (1.4 m*1.4 m)

Innovative features of IBO are speed of deployment and trusting dialogue of the operator with the client when using the effect video “eye to eye”.

The cabin consists of two modules, easily disassembled, transported and assembled in two hours.

The main functions of the system are

  • On-line consultation with specialists of the Bank;

  • Prompt processing of loan applications;

  • Providing information on banking products and services;

  • Acceptance of documents in electronic form.     

To open a full banking branch requires a significant investment:for hire /purchase of premises, its equipment, and of course the cost of paying the staff.

However, a large part of banking services is informational and Advisory in nature and do not require the presence of a Bank employee directly by the client.

To solve the above problems was developed by Interactive Banking Office (IBO) which is a compact cabin, where two people are comfortable with each other.

To create conditions for open communication with company "Infomatika" developed a complex technological solution that allows to achieve the effect of the video "eye to eye".

During the conversation the operator maintains full eye contact with the client.The combination of video, high-resolution, high-quality sound and a comfortable, isolated location in the booth create an opportunity for confidential dialogue.

The ability to control the dialogue, switching to the medium, which allows the client to obtain additional information, possibility of transfer to the customer of the right to self-enter data, scan documents allow the operator to simultaneously serve two or more customers.