A service set up to provide technical support for our customers

Our company has established specializad technical support functions for infrastructure projects, that help the Customer's system operate as efficiently as possible.

A structural unit of the company that provides technical support for the delivered projects 12 hours a day, 7 days a week.

The primary objective of technical support for infrastructure projects is to prevent failure in terminal operation, so much attention is paid to maintenance checkup and diagnosis of equipment. For this purpose, a multi-stage monitoring system is used – one of the company's in-house technological developments. Monitoring allows managing operation of all infomats and developing the relevant reports.


  • Operations Control

    The operator receives full information about the equipment status, provides advice, makes daily work plans for engineers, prioritizes tasks, and fully controls their execution.

  • Engineering Division

    Engineers ensure the operation of the terminals. Technicians are provided with the appropriate tools and the necessary set of spare parts, which allows them to quickly perform all the work. On average, one request is addressed in no more than 3 hours.

  • Hardware and software monitoring tools

    Real-time equipment status monitoring.

  • Specialized mobile application

    Using the mobile app, the engineer quickly receives new tasks and sends reports to the operator.


  • Requests related to infomat operation are delegated to Infomatika operations control service.
  • Experienced operators help you solve the problem over the telephone or remote connection. If necessary, the engineer visits the customer's site.

    The engineer receives a real time notification of a new task via a special mobile application. Sophisticated logistics and a clear algorithm of interaction between the operator and engineers ensures the maximum efficiency of the service process.

    After completing the task, the engineer sends a photo report about the work completed to the operator.

All project support technicians are highly qualified specialists trained to work with Infomatika software and hardware packages.


  • Technical support provides project support daily from 08:00a.m. to 08:00p.m., seven days a week;
  • The online team work of operators and engineers allows working as quickly and efficiently as possible;
  • The automated monitoring system allows you to quickly get information about the state of the equipment online;
  • The timely preventive maintenance ensures uninterrupted operation of the equipment and extended service life.

We ensure the smooth operation of three large-scale projects:


Leave a request and get advice

+7 (843) 511-22-33