EMIAS, Moscow
The Unified Medical Information and Analytical System of Moscow is one of the most ambitious, organizationally complex, and socially significant IT projects in the capital in recent years. Approximately 4,500 specialists from various fields and more than 30 Russian IT companies are involved in the project. The system supports around 55,000 medical workers across more than 1,000 institutions.
electronic queueing terminals
medical facilities
appointments processed monthly
Infomatika has been participating in the project since 2012 and is responsible for the development, production, and maintenance of 1,800 electronic registration systems and 1,300 Nurse AWS.
In 2012, we developed the TEO-9 series of self-service terminal models specifically for this project, featuring a large touchscreen along with built-in barcode and contactless card readers. The stylish and ergonomic terminal, known for its signature green color, has become one of the most recognizable symbols of EMIAS. With the help of these terminals, patients can quickly make doctor appointments, view the schedule of all clinic specialists, cancel or reschedule an appointment, and access their electronic medical records. The terminals are equipped with readers that support various types of identifiers: barcodes, magnetic stripe cards, smart cards, and contactless cards.
Project development:
In 2018, we developed a new solution for the EMIAS project—the Automated Nurse Workstation (Nurse AWS)—to automate the workflow of nurses in treatment rooms. This device allows for the quick and easy identification of patients in the system, the registration of biomaterial collection, the printing of barcode labels, and data entry into the system with just a few touches.
Since nurses handle biomaterials while wearing gloves, we created a compact and functional device that is resistant to chemical disinfectants and ionizing radiation. A distinctive feature of the Automated Nurse Workstation is its mobile design and the absence of the usual keyboard and mouse.
Key functions of the Nurse AWS:
· User authentication in the system using a smart card;
· Patient identification at the reception desk;
· Registration of the biomaterial collection;
· Printing barcode labels to identify containers with biomaterials;
· Registration of biomaterials in the system using a barcode scanner.
To date, 1,300 specialized Nurse AWS are successfully operating in the treatment rooms of Moscow clinics.
Technical support for the equipment within the project:
We closely monitor the performance of all devices, providing professional technical support from 8:00 AM to 8:00 PM Moscow time, seven days a week.
Our technical support service for Moscow was established in the first days of our participation in the project. Today, it is a large department of 32 people, consisting of a dispatch service based at our head office in Kazan and an engineering team in Moscow. Each engineer is assigned to a specific territory that they serve. On average, it takes no more than three hours to handle one request.
The main task of the technical support service is to prevent terminal malfunctions, so we focus heavily on equipment maintenance and diagnostics. We use a multi-level monitoring system that allows us to track the performance of all devices online and generate necessary reports.
Every day, dispatchers process incoming requests, provide consultations, and, if necessary, assign an engineer to visit the site. Thanks to timely preventive maintenance, we ensure uninterrupted operation of the equipment and extend its service life.
*The video was filmed in 2016.
Recommendations
